Frequently Asked Questions
What is your return and refund policy?cpadminOur customized designs and packaging are sold at special pricing and cannot be returned or exchanged unless the products are defective or misprinted.
What payment options do you accept?cpadminWe accept major Visa, MasterCard, Discover credit cards, and PayPal. For credit card payments, please make sure the card holder’s name, billing address, and zip code match exactly as listed on your credit card billing address on file with your banking institution. All orders over $1,000.00 will be audited and proof of identification requested upon evaluation of the transaction to prevent fraud. Additionally, we may also request a picture of the driver’s license, a picture of both sides of the credit card, and the completion of a credit card authorization form.
Do you offer expedited shipping?cpadminShipping takes roughly 7-10 business days unless specified otherwise.
What type of art file do you deliver?cpadminOur designers can send a vector file, or an editable file ( .psd/.jpeg/ .ai/or/.pdf).
Can you do custom logos?cpadminWe can assist with all your graphic design needs including logo design and print. Just call us to discuss your project.
Don't hesitate to contact us if you have any further inquiries